Help Center

What should I do if my book arrives damaged?

Take a video and pictures of the package before opening it. Contact the support team immediately. They will arrange for a replacement at no extra cost, ensuring your satisfaction.
What are the shipping options and times?

Books are shipped from the warehouse in Bengaluru, and the delivery times may vary depending on your location. However, most orders are delivered within 4-7 business days.
Is international shipping available?

Currently international shipping is not available. However, we will be starting this very soon. Stay tuned!
How can I track the delivery of my book?

You will receive the tracking information on your email id within 24 hours of placing your order. You can also track your order by visiting the following URL and entering your AWB or Order Number: https://gyaniversity.shiprocket.co/
What is the concept behind SoulScripted Books?

These are fill-in-the-blank journals designed to offer a personalized, emotional, and fun way to express yourself to someone special, with prompts that guide your thoughts and expressions.
What is the design and size of these books?

They are beautifully designed, durable keepsakes with a full-color layout in A6 size and hardcover, making them both practical and memorable.
What is the psychological impact of these books?

The books are designed to evoke emotions and strengthen bonds by encouraging deeper, more meaningful expressions of love and appreciation.
How environmentally friendly is the packaging and production of these books?

Information on the sustainability practices of the company in terms of materials used for the books and packaging, reflecting environmental consciousness.
For which occasions are these books appropriate?

Our books are perfect for various occasions like anniversaries, birthdays, festivals like Diwali, and special days such as Father's Day, Mother's Day, Children's Day, Grandparents Day, Valentine's Day, and Women's Day. Please go through the product descriptions to view specific information for which occasion every book is applicable for.
How can I personalize these books?

The books come with thoughtful prompts and blanks for you to fill in. You can add personal touches with photos, emoji stickers, or any creative ideas you have.
How do I get started with filling in the book?

Follow the simple 4-step process: go through the prompts, gather your thoughts, transfer them into the book, and personalize it with unique embellishments.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
What if I need help while filling out the book?

The prompts are very generic so that you can fill them out easily. However, if you still need help, feel free to google it or better yet, use ChatGPT. However, we recommend you write them from your heart as nothing will make a lasting impact than your thoughts and feelings.
Who are these books intended for?

They are suitable for various recipients including couples, family members, and parents, making them versatile gifts for different relationships.
Can I cancel my order?

Yes, you can cancel your order before we've dispatched it. Once shipped, we will not be able to cancel the order. However, you can reject the delivery and let us know. Once we get the book back in original condition, we'll refund your amount. We might have to deduct a small shipping fee.
How do I return a book and get a refund?

We accept returns and refunds. Contact customer support to discuss your reasons. If valid, you can return the book in its original condition for a refund. Read our refund policy for more information.
What payment methods are accepted?

We accept all major online payment methods including UPI, debit/credit cards, netbanking, wallets, etc. Cash on delivery is not available on our website. If you are looking for cash on delivery, kindly place an order on Amazon or Flipkart.
How secure is my personal information when ordering online?

The website ensures the security of your personal and payment information, adhering to privacy and data protection standards.
What is the return policy for non-damaged books?

We do accept returns for non-damaged books. This will be handled on a case-by-case basis. We do our best to provide accurate information on our website so that you can make an informed decision before making a purchase. Our customer support team will analyse your situation and let you know if a refund would be possible. Rest assured, if its our mistake, or an honest mistake from your side, we will provide you with a refund. 😊
What is your refund, cancellation & return policy?

You can buy worry-free because we accept returns, cancellations and refunds. For more information regarding this, you can refer to our refund and cancellation policy: https://www.soulscriptedbooks.com/refund-policy

Welcome to the SoulScripted Books Help Center! Here, we aim to provide you with comprehensive support and guidance for a seamless and enjoyable experience with our unique fill-in-the-blank gift books. From detailed FAQs to personalized assistance, our Help Center is designed to answer all your questions and ensure your journey with us is as delightful as the books we offer. Whether you need help with order tracking, understanding our products, or want to get gift ideas, you're in the right place!

Help Center

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